REVIEWS

The job was done very quickly .

I worked with Nick to schedule the work I needed done. We agreed on 7am (right when they open). He said that he would coordinate with my sales guy, Mark Young, to have him pick up my car from my house. Nick neglected to coordinate with Mark, so I drove my car to the dealership for my 7am appointment. Nick said that the shuttle service did not start until 10am. I had to pay for an Uber, which could have been avoided if Nick had coordinated with Mark like we agreed. When I got my car back, it was near the 5-o-clock hour (closing time) and I was driving away and could still hear walnuts rolling around in my dashboard. Clearly, they charged me $730 to remove the walnuts and they were not thorough enough. I called and left a voicemail right then. I scheduled with Nick to have my car back in to have the remaining walnuts removed. I told him that if I am without a car, then the dealership needs to either lend me a car to use or pay for the Ubers I will need to take. Nick agreed. I arrived for my appointment at 10am and Nick told me that the EV tech was sick and not able to work on my car so we needed to reschedule. He learned this information long before my 10am appointment, but neglected to tell me. I had wasted my time driving to the dealership, which was frustrating, because I had lots of work to get done. I was so fed up with this process, that I declined to return to have the rest of the walnuts removed. If anyone is reading this, please reach out to me to have this remedied. I do not want to work with Nick again.

Justin Barr in the Service area - is the best. Give him a raise - never let him go. He's very friendly, honest, communicative, and takes ownership and responsibility of your vehicle and follows through with service. He's a cool dude! Thanks again! And the limousine used for the Shuttle Service is a fun perk - shoutout to Brandon, the shuttle driver! He's also very nice and friendly!

very professional and courteous.

I took my car to the dealership, and they said they would check it for the issue I described, but I didn't hear anything for two days. So I had to pick it up.

Right from the start, I was impressed by the quality of service I received. I was greeted by a service person that was waiting for me as I had an appointment scheduled his care and consideration was outstanding. his name is Deshawn. thank you very much.

Suburban is clearly a large dealership and has a large inventory. Drew Laczynski worked with me and was excellent. Great people skills, totally professional, knows the ins and outs of selling cars like the back of his hand. Very pleased with me deal, how I was treated, and with my new lease.

Flawless experience! Definitely will be back for future car/truck/SUV purchases and services in the future.

Service was quick and efficient. I trust the recommendations from my service advisor.

Ryan H. Was the most professional and most courteous sales person I have ever dealt with! He has followed up on every detail for my purchase and has had endless patience with all my questions and concerns! It had been many, many years since my last car purchase and he has made it a pleasure! I would highly recommend him and this dealership!!