REVIEWS

I'm not sure what to think. I am confused after seeing better lease offers for the same vehicle after I signed for the car, the same monthly lease for two years with only $2000 down instead of the $6000 that I paid. I have tried phoning the salesman twice and have had no response. The car did not have some of the features that he thought it would have, particularly the motorized lift gate and wireless phone charger.

I found it quite frustrating that I was told my service would take about 45 minutes and then it ended up taking 2 hours. I was not updated on the delay. I received a text message with the findings and cost and then it was another 45 minutes before someone came to tell me my car was ready to go. Then, due to computer issues, it took another 10 minutes to actually pay and leave.

This was a terrible experience. We waited two days for updates regarding a car brought in for a routine oil change. Eventually we just showed up at the dealership to take the car home.

Bobby was super helpful and guided me through the car-buying process!

Quick and easy

Great service. He was great with communication. Best service I've had there in years.

I was called twice in two days in a row to schedule service appointment, they told me my onstar module that i was waiting on has arrived. But after scheduling and leaving my car for the day, they told me they dont even have the part. And they dont even know when it would arrive. That wasted my whole day and also money on uber. And even after all this they are telling me they dont know when the part would be here. How bad is the stocking at GM ? That I cant get an idea when I will be able to use my navigation feature and app again? Its traverse 2025, and yet I already lost the app features and navigation. This is really ridiculous that how i have to wait to use these features in this cold weather, when I could use the app easily for remote starts. It shouldn’t have been faulty in the first place and now I have to wait endlessly for it to get fixed. And then no communication among departments. One dept is saying schdule, other dept is saying there is no part to begin with. Ridiculous!

This was a nightmare from the very beginning. After having my 2025 Trax for less than a month, my Check Engine Light came on. I called Dealer Service and they could only get me in 3 weeks later. My then the light had gone out so the appointment was cancelled. Over the next couple of months the light would come on for a week and then off again, repeating this cycle 2 or 3 times. In the meantime Chevy Customer Service contacted me about some issues on my new car survey and they were very concerned about the check engine light issue, giving me a case number (81342362). I had a woman (Susan) calling me every 2 weeks asking if the issue had been resolved. When the light came on the last time I was able to get an appointment for service 2 weeks later, a Friday at 4 pm. When arrived the service man said that I had to come back the next day. I told him that I had an appointment and he let me leave the car over night. The next day it was examined and determined that I needed a new Fuel Filler Pipe and that the part had to be ordered. Rather than giving me an appointment for a week or 2 later at that time, I had to wait until the part came in. When the part came in a week later, only then could I get an appointment to get the car fixed and it was about 2 weeks after that. I was told that it would take about 4.5 hours to fix the vehicle. My appointment was for 11:30 so I hoped that it would be done by the end of the day. When I arrived, I was told that things were backed up and that I would have to leave the car overnight. The next day, by early afternoon, I had not heard anything about the status of my car. I texted the guy who checked me in. No reply. I called the guy. No reply but I left a message for a call back. After I while I called the service department and got the "all associates are serving other customers, leave a VM or stay on the line" I got that same message about 7 times before I was hung up on. I called back and went through the same routine. Finally, since I needed my vehicle the next day, I went over to the service department to see that there were 2 guys sitting there, not servicing any one. I talked to one of them and he said they were short handed and couldn't handle the VM and phone lines. The guy who checked me in had gone out sick. The other guy went to check on my car. Apparently, it was finished some time earlier that day, it was at the bottom of a pile at the sick guys station. Apparently, there is no procedure for calling customers when their car is done if it the original guy is out sick. So it took from early October to the middle of February to get this issue resolved. During that time my fuel economy when from around 38 mpg on highway to about 23 mpg. I will think twice before using this service department again.

Mike did a great job helping us secure a lease that would fit into our price range.

As has been the case several times at Suburban Chevrolet of Ann Arbor, the service was poor. The representatives who spoke with me were dismissive and unable to answer my simple questions. I came in to check on progress, after being unable to reach anyone via phone, and waited for about fifteen minutes before someone could speak with me. During that time, where I was the only customer present, there were six employees behind the counter, all seemingly unable to receive a customer. When my car was ready for pickup, the representative who checked me out was unable to tell me what problem was identified or how the technician solved it (it was also absent from the printed and emailed report of the service). When I pushed him to find an answer, he said he'd call me back the following day (shocker: he did not). While waiting to pick up my car, another customer behind me in line expressed (to herself) that she'd likely need to wait 40 minutes to pick up her car because "that's always how it is here". We shared a laugh at our shared disappointing experiences with this service center.